REPAIRS & CARE
Worn with love.
Restored with care.
From a loose stone to a ring that no longer fits, our jewellers bring your pieces back to the way you remember them — with a quote before any work begins.
WHAT WE REPAIR
Every piece deserves
a second look.
Gold, platinum and silver. Diamonds and coloured gemstones. Heirlooms and everyday favourites. Our bench handles the work below in-house and partners with specialist ateliers for the rest.
Ring sizing
Up or down, with the shank rebuilt and finished so the join disappears. Eternity bands and pavé are assessed first.
Prong re-tipping
Worn claws rebuilt in matching metal so your stones stay exactly where they belong.
Stone replacement
Lost melee, chipped accents or a new centre stone, matched for colour, cut and size.
Clasp & chain repair
Broken links soldered, jump rings closed, lobster and box clasps replaced.
Polish & rhodium
Scratches refined away; white gold re-plated to a bright, even finish.
Engraving
Dates, initials and short messages inside bands and on pendants and tags.
Watch batteries
Battery replacement with a pressure check of the case back.
Appraisals & cleaning
Insurance appraisals with the gemmologist, and complimentary ultrasonic cleaning.
HOW IT WORKS
Simple,
from start to sparkle.
Bring your piece to any boutique. We handle the rest and keep you posted at every step.
Book a drop-off- 01
Bring it to any boutique
An associate photographs your piece, notes what you would like done and hands you a repair ticket with your tracking number.
- 02
Assessment
Our jeweller examines the metal, the settings and every stone under magnification to confirm what the piece needs.
- 03
Quote by text or email
You receive a firm quote with a link to approve it online. Questions? Call the boutique — nothing starts until you approve.
- 04
Repair
Work is completed at the bench, then inspected and polished before it leaves.
- 05
Pickup
We let you know the moment it is ready. Collect it at the boutique, try it on, and leave with a six-month workmanship warranty.
TYPICAL TURNAROUND
Worth the
short wait.
Times are typical once your quote is approved. Your ticket shows the date we are aiming for, and your status link updates as the work moves along.
| Service | Turnaround |
|---|---|
| Cleaning & inspection | While you wait |
| Watch battery | Same day |
| Ring sizing, chain solder, clasp | 3 – 7 days |
| Polish & rhodium | 5 – 7 days |
| Prong re-tip, stone setting | 7 – 14 days |
| Appraisal | 7 – 10 days |
| Restoration & custom work | Quoted individually |
CARE TIPS
Between visits.
A little routine keeps jewellery brilliant for decades — and makes repairs rarer.
Last on, first off
Put jewellery on after lotions, perfume and hairspray, and take it off before swimming, showering or cleaning. Chlorine and household chemicals dull metal and loosen settings.
Clean gently, often
Warm water, a drop of mild dish soap and a soft brush restore most sparkle. Rinse and pat dry with a lint-free cloth. Skip ultrasonic cleaners for emeralds, opals and pearls.
Check your stones
Hold a ring to your ear and tap it: a rattle means a loose stone. Bring it in before it falls out — a prong re-tip is far simpler than a replacement.
Store separately
Diamonds scratch everything, including other diamonds. Keep pieces in individual pouches or a lined box, chains clasped to prevent knots.
Mind the heat
Saunas, hot tubs and long sun leave some gemstones faded or cracked. Pearls and opals need moisture; silver tarnishes faster in humid air.
Annual check-up
Visit any boutique once a year for a complimentary cleaning and inspection. We will tighten what needs tightening and tell you when a re-plate is due.
A few things
you may be wondering.
Do I need an appointment?
No. Walk into any Mulu boutique during opening hours. If you would like dedicated time with the jeweller, booking a repair drop-off appointment guarantees it.
Will I get a quote before work starts?
Always. Our jeweller assesses your piece first; you receive the quote by text or email with a link to approve it. No chargeable work begins until you say yes.
Can you repair jewellery not bought at Mulu?
Yes. We are happy to care for pieces from anywhere, as long as the metal and stones can be worked safely. The assessment will tell us.
Is my piece insured while it is with you?
Your jewellery is photographed at intake, stored in our safe, and covered by our insurance while it is in our care.
Is there a warranty on repairs?
Workmanship is warranted for six months from pickup. Wear, accidental damage and pre-existing conditions we flagged at assessment are not covered.